FAQ's
1️⃣ Do you offer free shipping?
Yes! We offer FREE shipping across both Saudi Arabia and the UAE — with no minimum spend required.
Just shop, checkout, and enjoy fast delivery on us.
2️⃣ What is the estimated delivery time?
We aim to deliver your order within 1–4 business days, depending on your location.
✅ Fast. Reliable. On time.
3️⃣ Is Cash on Delivery (COD) available?
Absolutely. COD is available throughout UAE and KSA — because convenience should arrive at your door too.
4️⃣ Can I return or exchange an item?
Yes! You have 7 days from delivery to request a return or exchange.
Just make sure the item is unused and in its original packaging.
🔁 Check our full [Return & Refund Policy] for complete details.
5️⃣ How can I track my order?
Once your order ships, you’ll receive a tracking number via email or SMS so you can follow your delivery in real time.
6️⃣ What if I receive a damaged or incorrect item?
No worries — we’ve got you covered.
If your order arrives damaged, defective, or incorrect, contact us right away.
We’ll arrange a free replacement or issue a full refund — whichever you prefer.
7️⃣ Do you ship internationally?
Not yet.
We currently deliver only within the United Arab Emirates and Saudi Arabia.
🌍 But stay tuned — international shipping is coming soon!
8️⃣ How can I contact customer support?
We’re always here to help.
📧 Email: smartline765@gmail.com
Or use the contact form on our website — we typically respond within 24 hours.
9️⃣ Are your products authentic and high quality?
Yes — 100% authentic.
We source all products from trusted suppliers, ensuring genuine quality you can count on.
🔟 Can I modify or cancel my order after placing it?
If your order hasn’t shipped yet, we’ll do our best to help.
📧 Just email us at smartline765@gmail.com as soon as possible.
💬 Still have questions?
We’re here for you.
📧 smartline765@gmail.com
📍 Serving customers in the UAE & Saudi Arabia