Return & Refund Policy
At Smartline, your satisfaction means everything to us. If you're not fully happy with your purchase, we’ve made the return and refund process as smooth and transparent as possible.
✅ Return Eligibility
You may request a return within 7 days of receiving your order if:
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The item is unused, in its original packaging, and in resellable condition
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The request is made within 7 days of delivery
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You can provide proof of purchase (e.g., order number or receipt)
❌ Non-Returnable Items
Please note, we cannot accept returns for:
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Items that are used, damaged, or altered
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Return requests made after 7 days of delivery
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Final sale, clearance, or promotional items
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Gift cards or free giveaway items
🔁 How to Return an Item
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Contact us at 📧 smartline765@gmail.com with your order number and reason for return
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Our team will review your request and share the return instructions
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Ship the item back — return shipping is the customer’s responsibility, unless the item is incorrect or damaged
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Once the item is received and inspected, your refund will be processed within 5–7 business days
💸 Refund Details
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Refunds will be issued to your original payment method
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Your bank or payment provider may take additional time to reflect the refund
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You’ll receive an email confirmation once your refund has been processed
📦 Damaged or Incorrect Orders
If your item arrives damaged, defective, or incorrect, please contact us immediately:
📧 smartline765@gmail.com
Include the following:
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Your order number
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Clear photos of the item received
We’ll arrange a free replacement or a full refund, depending on the situation.
🛑 Late or Missing Refunds
If your refund hasn’t been received:
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First, check with your bank or payment provider
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Still no update? Contact us and we’ll be happy to assist
💬 Need Help?
We're here to help every step of the way. If you have any questions or concerns:
📧 smartline765@gmail.com
📍 Proudly serving customers across the United Arab Emirates and Saudi Arabia