Shipping policy

At Smartline, we’re committed to delivering your orders quickly, safely, and reliably across the Gulf region. Please review our shipping policy for details on delivery times, shipping rates, and tracking information.

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📦 Where We Ship

We currently deliver to:

• 🇦🇪 United Arab Emirates (UAE)

• 🇸🇦 Kingdom of Saudi Arabia (KSA)

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🚚 Order Processing Time

• All orders are processed within 1–2 business days

• Orders placed on weekends or public holidays will be processed on the next business day

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📍 Estimated Delivery Times

Note: Delivery times may vary based on your city, local courier availability, and external factors.

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💳 Shipping Rates

• UAE: AED 15
  → Free shipping on orders over AED 150

• KSA: SAR 20
  → Free shipping on orders over SAR 200

Shipping fees are calculated automatically at checkout based on your delivery location.

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🧾 Order Tracking

Once your order has been shipped, you’ll receive a confirmation email with a tracking number so you can monitor your delivery in real time.

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🛑 Shipping Delays & Exceptions

While we strive to deliver every order on time, delays may occur due to:

• Customs processing

• Severe weather or public holidays

• Courier disruptions or unforeseen issues

We appreciate your patience in such cases and will keep you updated on any delays.

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📨 Incorrect Address Policy

Please double-check your shipping address before placing your order.

Smartline is not responsible for delays or lost packages caused by incorrect or incomplete address information provided at checkout.

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💬 Need Help?

If you have any questions about your order or delivery:

📧 smartline765@gmail.com
📍 Proudly serving customers in the UAE and KSA